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WHERE ARE YOU LOCATED?
Farrier HQ is based in Toronto, Canada. All items are sourced directly from the UK and shipped to our Toronto HQ, ready to be shipped to your homes across Canada. If you are based in the US and interested in a particular item, please contact us at customercare@shopfarrier.com for a specialized shipping quote via UPS/DHL.
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WHERE DO YOU SOURCE YOUR ANTIQUES?
Our Creative Director, Rosie, travels to her homeland in southern England to source all antique pieces and load up our shipping container for Canada! All English pieces are selected by hand for their quality craftsmanship, history, beauty and individuality. Given the proximity to France in the South of England, we are also able to source French antiques.
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WHEN WILL NEW PRODUCTS BE LISTED?
Our first container arrived in late February 2024 and we have been working hard to prepare everything for our first online drop. Our first set of listings will go live for online purchase on Saturday 20, April 2024 at 10AM EST.
We will be listing new drops regularly. Follow us on Instagram at @farrierhome to get a sneak peek of our new listings!
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DO YOU OFFER LOCAL DELIVERY OR PICK-UP?
Yes we do! Farrier is committed to sustainability and we love our local customers! Delivery is available within a 2-hour radius of Barrie, Ontario and pick-up is free from our showroom. Our showroom has recently moved and we are now located in Barrie, Ontario. We are happy to provide a quote from our delivery partner.
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HOW MUCH IS SHIPPING?
Shipping is a flat fee of $200 within a 2-hour delivery range of our Barrie showroom at 50 Mary St, L4N 1T1 (with the exception of very large heavy pieces which we will custom quote - we will contact you directly if your piece is oversized and request your confirmation before moving forward). To avoid shipping costs, we encourage in-person visits to our showroom - pick up is free!
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I AM AN INTERIOR DESIGNER + INTERESTED IN FARRIER SOURCING A PARTICULAR ITEM FOR ME. CAN YOU HELP?
Absolutely! If you are looking for a particular item for a client project, please contact us at customercare@shopfarrier.com to share inspiration pictures and we would be happy to work with you.
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CAN I COME AND SEE YOUR COLLECTION IN PERSON?
We would love to show you around the showroom so you can touch and feel the real products and see if they are a match for your project! Viewings are by appointment only in Barrie, Ontario. If you are further afield and would like a viewing, we are happy to offer virtual walk-throughs. Appointments can be made here.
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DO YOU OFFER RETURNS?
Due to being a small business, at this time we cannot offer refunds. We understand buying a piece of antique furniture is an investment and we encourage you to see the collection in person or virtually before purchasing, and ask as many questions as you need!